Customer Care Centre

Merchant Thresholds 

Each Magna merchant has a daily transaction threshold. This means that a customer is allowed a predetermined number of Magna swipes and a maximum allowable purchase value per day from which they can accumulate points.  

If the customer goes over the threshold, their transaction will automatically go to our Fraud Management database in BRiK. The transaction will be reviewed either by the merchant or by the Magna processing team before it is posted to the customer’s account. Some merchants are reviewed daily, whilst others are reviewed weekly and posted accordingly.