Use the following troubleshooting steps when a customer is experiencing issues accessing or using the MAGNA Rewards app or website.

Examples of difficulties customers may experience include:

Important Note: Agents should confirm that the customer is using the correct login credentials before proceeding with troubleshooting.

  1. Receiving an “Error” message when attempting to log in to the MAGNA Rewards app.

  2. Receiving a “This site can’t be reached” message when attempting to access the MAGNA Rewards website.

MAGNA Rewards App

If the customer is experiencing issues with the MAGNA Rewards app:

  1. Uninstall and reinstall the app

    • Remove the MAGNA Rewards app from the device.

    • Reinstall the latest version of the app.

    • Attempt to log in again.

  2. Try another device

    • Have the customer attempt to access the app using another compatible device.

  3. Ensure the device is up to date

    • Confirm that the device is running the latest available operating system.

    • Install any pending device updates and attempt to access the app again.

MAGNA Rewards Website

If the customer is experiencing issues with the MAGNA Rewards website:

  1. Clear cache and cookies

    • Clear the browser's cache and cookies.

    • Close and reopen the browser.

    • Attempt to access the website again.

  2. Try a different browser

    • Have the customer access the website using a different supported browser.

    • Attempt to log in again.

If the Issue Persists

If the issue persists after completing the applicable troubleshooting steps, request a screenshot from the customer showing the issue or error message so it can be escalated to the Technical Team for further assistance.