Jamaican Customer – Shell Account Procedure
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Modified on: Wed, 28 Oct, 2026 at 10:35 AM
When a Jamaican customer contacts MAGNA and their account appears blank in BRiK, the agent cannot update the customer's account over the phone until the customer’s information has been properly verified.
The customer must be advised to send an email with the required documentation and information to customercare@magnarewards.com so their account can be reviewed and updated.
Documents & Information required:
A clear picture of their ID
A clear picture of their MAGNA card
Mailing address
TRN/ID number
Phone number to be updated on the account
Once the information is received, the account can be reviewed, and the necessary updates can be completed.
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