MAGNA JA NEW SIGN-UP PROCESS 


If a new sign-up request is received through Magna Freshdesk, the agent should respond using the canned response provided below. 

 

Canned Response for JA Magna Sign-Up Via Tickets. 

 

 

Thank you for your interest in Magna Rewards 

 

If you would like to sign up for a new Magna card, please visit the below link for our website or you can download our Magna Rewards app from the Google Play Store or App Store: 

 

- Online https://magnarewards.com/Magna/Loyalty/signup-ja  
 

If you are experiencing issues signing up via our website, please feel free to contact our Customer Care centre at 800-744-3733, where an agent will be happy to guide you through the sign-up process. 

 

If you would like a customer care representative to contact you regarding sign-up queries, kindly provide the following information: 

 

  • Full Name: 

  •  Phone/Mobile No: 

  

 

We look forward to welcoming you to the Magna family. 

 

Best Wishes 

Magna Rewards 

 

If customer asks why they are unable to sign up over the phone: 

Advise: “For data safety and security, it is our priority to protect our customer’s information, therefore signing up via our website is the safest and most secure medium to sign up successfully for a Magna Rewards card.  

You can also, visit our office at #9 Molynes Rd, Kingston 10, between 8:00 am-4:30 pm, Monday through Friday.” 

 

If the Customer Contacts the Call Center via Phone for JA Magna Sign-Up 

Upon receiving a new sign-up request via telephone, the agent should inform the customer about the following details: 

Agent: “I will be happy to help you with requesting a new Magna rewards card. For data safety and security, it is our priority to protect our customers’ information. Signing up via our website is the safest and most secure medium to sign up successfully for a Magna Rewards card. I can help guide you in completing those steps and have the website link sent to you directly via email.” 

Once the customer is in agreement- 

Agent Response: “Are you able to log on to our website/Mobile app while I have you on the line?”  

If Yes: Advise: “Our website is www.magnarewards.com, choose your region, and select “New Magna? Sign Up”   

If no: Advise: Can you please provide the following information so I can send you the sign-up link directly via email:  

  • Full Name 

  • Email Address 

  • Phone/Mobile No 

Once information is collected, send the customer the below email using the Canned Response “If the Customer Contacts the Call Center via Phone for JA Magna Sign-Up":  

 

Thank you for your interest in Magna Rewards 

 

If you would like to sign up for a new Magna card, please visit the below link for our website or you can download our Magna Rewards app from the Google Play Store or App Store: 

 

- Online  https://magnarewards.com/Magna/Loyalty/signup-ja  
 

If you are experiencing issues signing up via our website, please feel free to contact our Customer Care centre at 800-744-3733, where an agent will be happy to guide you through the sign-up process. 

 

You can also visit our office at #9 Molynes Rd, Kingston 10, between 8:00 am-4:30 pm, Monday through Friday. 

We look forward to welcoming you to the Magna family. 

 

Best Wishes 

Magna Rewards 

 

If no email, advise: You can also visit our office at #9 Molynes Rd, Kingston 10, between 8:00 am-4:30 pm, Monday through Friday”.