Magna Rewards General Information
Contact us and we will be happy to assist: Create a ticket from the link on this page Email us at customercare@magnarewards.com Call us (TT) 800-3733 (J...
Tue, 22 Aug, 2023 at 9:34 AM
If a customer contacts Magna Rewards to advise that they are unable to redeem a voucher because their name has changed due to marriage or divorce, first adv...
Wed, 28 Oct, 2026 at 10:11 AM
When a customer contacts us to report that they attempted to complete an accumulation, but a redemption was processed instead, the agent must first check BR...
Wed, 28 Oct, 2026 at 10:45 AM
If the Account Holder passes away and their Next of Kin contacts Magna Rewards to request the transfer of the deceased member’s points, the Next of Kin must...
Wed, 28 Oct, 2026 at 10:23 AM
Use the following troubleshooting steps when a customer is experiencing issues accessing or using the MAGNA Rewards app or website. Examples of difficultie...
Wed, 28 Oct, 2026 at 10:28 AM
When a Jamaican customer contacts MAGNA and their account appears blank in BRiK, the agent cannot update the customer's account over the phone until the...
Wed, 28 Oct, 2026 at 10:35 AM
If a customer does not use the voucher that they created, in the app or on the website, the voucher will remain in their wallet and automatically expires 14...
Wed, 28 Oct, 2026 at 10:37 AM